Case Study – Transformation & Commercial Acceleration (Germany)
Situation
In the early stage of a MedTech-focused start-up, the challenge was to develop a distinctive consulting framework tailored to the specific needs of MedTech clients. The aim was to support companies in strengthening customer centricity and creating value in the post-market environment.
My Contribution
As Founder of Customer Centricity Consultants (CCC), I created an original consulting framework for MedTech clients.
Conducted customer experience maturity assessments
Designed value creation roadmaps to identify and unlock market potential
Developed playbooks to improve post-market service and customer engagement
Results & Impact
| KPI | Results |
| NPS (Net Promoter Score) | +12 NPS points through consistent customer-centric improvements |
| Growth Potential | +15% identified growth potential for client organizations |
Scale / Scope
– Solo-consultant model
– Established and led advisory practice with MedTech focus
– Direct client engagements during the start-up phase
Key Competencies
Entrepreneurship & Business Development
Customer Centricity & CX Frameworks
Transformation & Commercial Acceleration
Value Creation in MedTech
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